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Guild Returns Policy

Ordered the wrong item? Item not what you thought it would be? No problem. We’ll accept any returns or exchanges within 30 days of the original online purchase.

We can only exchange or return unworn/unused products purchased from Shop.Guildguitars.com.

Customers are responsible for shipping the exchange/return merchandise. We highly advise securing a tracking number for your return, as Cordobaguitars.com will not be liable for any return packages lost in transit. Any merchandise returned in condition other than new will not be accepted.

To return/exchange an item, please email info@guildguitars.com with the following information to obtain a Return Authorization Number and further instructions.

– Name:
– Guild Shop Order #:
– Phone #:
– Is this an Exchange or Return?
– If Exchange, which item would you like instead?
– Reason for Return or Exchange (ex: wrong item, wrong size, wrong color, other)

Further Questions? Please email through http://guildguitars.com/support/contact-us/ or call 310-586-1180 and we’d be happy to help!